Why Would You Need to Contact the SSA?

The Social Security Administration (SSA) delivers all kinds of services to the American people. Whether you’re in need of retirement, disability, or survivors’ benefits, the SSA is the place you should go to get them. But what specifically can contacting the SSA do for you?

Below is a list of just some of the reasons you might be interested in talking to the SSA:

  • If you’ve applied for benefits, you might want an update on your claim.
  • If you’re a beneficiary, you can request a benefit verification letter or ask for a SSA-1099 tax summary of your benefits.
  • If you receive Medicare benefits, you can ask for a replacement Medicare card or an SSA-1020 for your taxes.
  • Anyone can contact the SSA for the address of a local Social Security office, to apply for a Social Security card, or to ask any questions about the SSA or the benefits they offer.

So how do you actually contact the SSA? There are three preferred methods that the organization encourages: calling, emailing, and visiting a local office.

1. Call them—This is generally the method of contact the SSA encourages most. The organization does not publish the phone numbers of its local offices, but you can reach their Maryland office by calling 1-800-325-0778 between 7:00 a.m. and 7:00 p.m. Monday through Friday. You can also reach their automated phone service 24×7 at 1-800-772-1213.

2. Email them—You can email the SSA’s support staff at any time from this page on the website. Be advised that you should never include your Social Security number in any emails you send the SSA. This is to protect your privacy.

3. Walk into a local office—Although the main SSA office is located in Baltimore, Maryland, the organization has local offices in every state across the U.S. If you prefer face-to-face interactions over talking on the phone, visit the SSA’s office locator page. All you need is your zip code to find the nearest SSA office.

For more answers to common questions about the SSA, visit their FAQ page at www.ssa.gov/ask.